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    Insurance & Billing

    General Billing Information

    Our Admitting, Business Office and Health Information Services (Medical Records) departments work closely together to ensure that making the financial arrangements for your stay goes as smoothly as possible. We assist patients by billing their insurance company directly for hospital charges. You will receive a separate bill from the physician’s office for his/her services. Depending on the care and services you receive, you may also be billed separately for anesthesiology, pathology, radiology or other professional services.
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    Patient Billing Statements

    The standard policy is to send our patients a billing statement after their insurance company has processed the hospital charges and issued payment. With the exception of deposits (see below), you will only be sent a statement after your insurance has paid. If the insurance pays the entire bill, you will not receive a statement. If the insurance pays part of the bill, you will receive a statement indicating the hospital charges, the insurance payment, a contractual discount (if applicable), any deposit/payments you have already made, and the balance you owe which must be paid within 90 days.
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    If you don’t have insurance, or if your insurance has indicated that you will be responsible for a portion of the bill, you may be contacted by a Financial Services Representative prior to your check-in. If you are contacted, you may be asked to make a pre-payment at the time of admission. For your convenience we accept VISA/MC/DISCOVER cards as well as cash, check, or money orders.
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    Health Plans Contracted with Sutter Maternity & Surgery Center

    We have a wide variety of contracts with major insurance carriers. For a list of participating health plans, please select the following link: Participating Health Plans
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    Medical Records

    For a copy of your medical records, please visit the Sutter Health Medical Record information page.

    Request Your Health Information (page opens to Sutter Health website)
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    How to Contact Us with Your Questions

    Our Patient Account Service Team is available from 7 a.m. - 5 p.m., Monday through Friday. During off-hours, please leave a message and your call will be returned the next business day.

    Phone hours are 7 a.m. - 5 p.m.

    Contact Information
    We can be contacted as follows:

    • For billing or insurance questions after your stay, call toll-free: 1-855-398-1633
    • Mailing address:
      SMSC Patient Accounting
      P.O. Box 619010
      Roseville, CA 95661-9998

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